Pod won't reconnect

[Ginzy69]

I've recently upgraded to the hub 5, now my pod won't reconnect, I've left it for well over 5 days now and still not showing in my connect app. It just sits there with it's pulsing light. Is there a way to reset it?

TIA

Pete

[Sabrina_B]

Hi @Ginzy69 👋.

Thanks for reaching back out to us. Apologies for the issues you have had with your WiFi Max pods. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.

Sabrina