Virgin Media Community

[drla]

Set up two pods okay but third just won't connect. Have tried all the usual (turning off everything else, restarting hub and pod, calling virgin who've sent the "start" signal twice) but no luck.

Struggling to get through on support so thought I'd try here. Is it just a dodgy pod?

Thanks in advance!

[Kain_W]

Hi drla,

Thanks for your post and welcome back to the community.

Can I ask regarding the Pod, when was it delivered?

Also is the light still flashing on it?

Regards,

[drla]

Hi Kain,

about a week ago now - I've been trying everything I can think of to get it working since. Yes still flashing.

Cheers 

Luke

[Matthew_ML]

Hey drla, thank you for letting me know this.

Okay I would like to run some tests on this, I am going to send you a PM.

Please look out for the purple envelope. Thanks 

[drla]

Thanks Matthew, nothing in the purple envelopes yet unless I'm looking in wrong place?

Cheers,

Luke

[Tom_W1]

Hi @drla thanks or your post - I do apologise for this.

I can see Matthew is now communicating with you via PM, hopefully he can get this sorted for you!

Many thanks