Pod not connecting to new hub 5

[Jakelly]

Hi I received a new hub 5 last week.  The hub is working fine but my wifi pod doesnt connect to it.  I have called 3 times now and I am getting nowhere.  Yesterday I called and the person I spoke to said I needed a new pod.  I have looked on this forum and don't believe I need a new pod.  Can you please link my pod to the hub 5? 

[jbrennand]

It may not have been activated correctly onto your account.

Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number

[Jakelly]

I have spoken to them 3 times they havent fixed it.

[jbrennand]

Mmm... is it a new pod or one that you were using fine previously ?

[Jakelly]

I have had it for over a year it worked fine with the hub3 but since I changed my package to gig1 they sent me the hub5 and it hasnt worked since then and when I go on the connect app its not working on there either.

[Alex_RM]

Hi Jakelly,

Thanks for posting and sorry to hear you've been having some issues with the pods. 

I can see from our side you've been able to speak to us regarding this, so I can go through things in more detail I've popped you over a private message.

Alex_Rm

[Alex_RM]

Hi Jakelly,

Thanks for joining me over private message, glad I was able to help 🙂

Alex_Rm