Pod connection

[Steve1210]

I recently installed my new Hub 4 but the pod I already had will not connect. I have tried to order another from CS who said that I am eligible for  two pods but they won’t order me them because there is an outage in my area. He said if I run tests via the app, I could order them myself but I’m not sure how. A manager was supposed to call me back in an hour but I’m still waiting. Does anyone have an idea why the pod from my previous package won’t hook up/ how you order a new pod via the app please?

[Matthew_ML]

Hey Steve1210, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

I have taken a look at our side and I can see you've spoke to team since did they manage to order you one?