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Please help - they are refusing to let me disconnect - but they never connected me

Jess7
Joining in

I tried to sign up with virgin broadband in April and I still don’t even have a virgin cable into my house let alone service! And yet they keep taking money from my account. They say they can’t allow me to disconnect because I was never connected! And they won’t refund me. They keep hanging up on me or passing me around. I’m beside myself. It’s hours every day. I can’t cope anymore. It’s just like all in the Ofcom complaints. The crazy thing is I we have three other accounts with virgin/02. Our whole family. I had been such a loyal customer for so many years. How can they be allowed to bully people in this way? I cannot afford to wait for it to go to the Ombudsman it takes so long. Wouldn’t a judge realise I had no other choirs

2 REPLIES 2

Cardiffman282
Super solver

Do please let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult... 

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Cancel VM here
Complain to VM
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Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here