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Please help - they are refusing to let me disconnect - but they never connected me

Joining in

I tried to sign up with virgin broadband in April and I still don’t even have a virgin cable into my house let alone service! And yet they keep taking money from my account. They say they can’t allow me to disconnect because I was never connected! And they won’t refund me. They keep hanging up on me or passing me around. I’m beside myself. It’s hours every day. I can’t cope anymore. It’s just like all in the Ofcom complaints. The crazy thing is I we have three other accounts with virgin/02. Our whole family. I had been such a loyal customer for so many years. How can they be allowed to bully people in this way? I cannot afford to wait for it to go to the Ombudsman it takes so long. Wouldn’t a judge realise I had no other choirs


Super solver

Do please let Ofcom know all about your cancellation experience with VM 

Cancel VM here
Complain to VM
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here