Hi, over the last three days I've seen my broadband drop (almost like the router is resetti g) once a day. (So at 09.05 on 7th and 8th and and today at 16:00)....everything drops but by the time I run a scan its back up and working.
Never had an issue before and nothing has changed at my end, is there any way to get Virgin to confirm this is maintenance or something scheduled? I've called the tech line but they won't do anything as everything is fine now.
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If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Please post a 'Live Link' to your BQM on here straight away.
Instructions for posting BQM Live Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Happened again at 13:15 today and shows on the monitor graph a complete stoppage of all data packets. I'll post the network logs ASAP but nothing showing for that time, have power cycled the router but (with my limited knowledge) it must be a Virgin problem right?