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Ping spikes and packet loss

Joining in

Hi all,

Has anyone found a resolution to this? I'm having horrific packet loss spike issues and it's causing issues with my job as I'm a remote worker. It's been happening for around a week and has not improved


This has been my last 24 hours!!!



Joining in

Is there any Mod who can look into this?

This is my last 24 hours!


Thanks for your post on our Community Forums @chris_b1987, and a very warm welcome to you!

Sorry to hear of the issues you've been experiencing with the connection.

I've been able to look into the local area, and it appears that an outage was raised on 29/11/22 at 20:36 and is estimated to be resolved on 07/12/22 at 09:00.

We're sorry for any inconvenience this may cause you, and will do all we can to have this resolved as soon as possible.

Kindest regards,


Hey David,

Thanks for responding back to me. Glad to hear that a fix is expected. Is there anywhere I can track the progress of this? I checked my app and there is no fault on the Status section.



Hi there @chris_b1987 


Thank you so much for popping back to us and we are so sorry that we cannot offer subscriptions for updates on this outage. 


Have you been able to try the service status line on 0800 561 0061? 


Just to update you the outage is currently showing with an estimated fix time of December 9th at 1pm.


Thank you.