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joker180239
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Ping high consistently between 6-10pm

For the last week or so, my ping to U.S servers has been around 400+ constantly. I usually expect about 90 ping. My ping to bbc.co.uk should be around <20ms but I'm sitting at 120. I haven't changed any settings in a long time or changed the setup in anyway, there are no problems virgin media knows of in my area so I honestly don't know what to do. 

Are these power levels alright?

 

Status

Item Status Comments

Acquired Downstream Channel (Hz)
331000000
Locked
Ranged Upstream Channel (Hz)
60300000
Locked
Provisioning State
Online

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000005.540256 qam25
2203000000740256 qam9
32110000006.940256 qam10
42190000006.640256 qam11
52270000006.540256 qam12
62350000006.440256 qam13
72430000006.140256 qam14
8251000000640256 qam15
9259000000640256 qam16
10267000000640256 qam17
11275000000640256 qam18
12283000000640256 qam19
132910000005.940256 qam20
14299000000640256 qam21
15307000000640256 qam22
163150000005.640256 qam23
173230000005.540256 qam24
18371000000540256 qam26
193790000005.140256 qam27
203870000005.140256 qam28
213950000005.140256 qam29
224030000005.140256 qam30
23411000000540256 qam31
244190000004.840256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.9290
2Locked40.9180
3Locked40.3270
4Locked40.3150
5Locked40.3390
6Locked40.3270
7Locked40.9310
8Locked40.9240
9Locked40.9190
10Locked40.9140
11Locked40.9210
12Locked40.3230
13Locked40.3310
14Locked40.3340
15Locked40.3430
16Locked40.9360
17Locked40.9470
18Locked40.3320
19Locked40.9370
20Locked40.3400
21Locked40.9280
22Locked40.9200
23Locked40.9390
24Locked40.3360

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000042.5512064 qam9
23940000040.5512064 qam12
34620000041512064 qam11
45370000041512064 qam10



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0010
3ATDMA0020
4ATDMA0040

 

Any help is appreciated, I've had a load of problems in the past and I couldn't be bothered spending hours to fix it again so I decided to wait it out, but it hasn't improved in a week so I doubt it will fix itself.

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joker180239
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Re: Ping high consistently between 6-10pm

I didn't mention, but just to clarify, my ping is absolutely fine until the evening time. I really doubt this is a bandwidth problem as I have way more than I ever could need. Ping ranges in afternoon are <20ms for bbc.co.uk, as expected and around 90 for US servers.

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Zach_R
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Re: Ping high consistently between 6-10pm

Hi @joker180239,

Thank you for your post, and welcome to our community forums. We're here to help.

I am very sorry to hear that you're facing some issues with your ping. From what I can see, this only seems to occur for you between the hours of 6pm-10pm? Is this happening every evening, or is it intermittent?

Along with this, are you noticing any other pattern to these issues? For example, is it only certain devices that have this problem? Are any other devices in the home being used at the same time that may be causing some interference? etc.

Finally, can you clarify what troubleshooting and diagnostics you've done thus far to remedy this? This is to ensure that nothing is missed, but also that nothing is repeated where possible.

Thanks,
 



Zach - Forum Team


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joker180239
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Re: Ping high consistently between 6-10pm

Hi @Zach_R

Yes, I only have this problem in the evening time. I originally thought it was just with virgin media at peak times but after checking there seem to be no problems in my areas and it's consistent every evening.

 

There are no other patterns, it occurs on all devices, my PC I run ping tests from is wired directly to my router, it's an ORBI RBR50 and the Superhub 3.0 is in Modem mode. This has only started recently. I also tried using a ping app from my iPad at the same time and it gives me the same results as my PC.

So far I haven't been able to do much, mainly because I don't know what the problem is. In the past I've always known exactly what is causing the issue and I've been able to work towards it, but this time I'm completely clueless. I've run traceroute's to BBC servers in my city, which should give <20ms at any point in the day but give upwards of 200 during the evening. I thought it might be something to do with cloudflare routing causing problems but it isn't as it happens regardless of server location and host.

This is the result of a traceroute I ran just there now:

 1 <1 ms <1 ms <1 ms 192.168.1.1
2 11 ms 11 ms 9 ms 10.53.36.69
3 11 ms 11 ms 8 ms belf-core-2b-xe-307-0.network.virginmedia.net [62.254.32.253]
4 * * * Request timed out.
5 69 ms 75 ms 56 ms tcma5-ic-1-ae0-0.network.virginmedia.net [62.253.174.181]
6 223 ms 231 ms 232 ms 199.27.73.124
7 322 ms 255 ms 210 ms 151.101.0.81

 

I have the 400mbps package from virgin media so I have absolute faith it is not a bandwidth issue as the maximum devices at any time is 5.

 

Sorry for the late reply.

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Hayley_S
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Re: Ping high consistently between 6-10pm

Hello @joker180239,

 

I am sorry for the issues you are having so far.

 

I would love to check your account and investigate this further.

 

I will send you a private message so I can do this.

 

Look forward to your response.

Hayley
Forum Team



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