Ping Central

[Amardeep]

Morning, 

I have not long been with Virgin and am suffering latency issues with mobile gaming. I moved from a plusnet line which was much more stable!!

The current issues are making mobile gaming near impossible and very frustrating.

I have tried running the hub 4 in modem mode with an Archer C80 connected to it and it makes no difference whatsoever. 

I will share my network logs and a think broadband link.

Does anybody have any advice? I have searched high and low on this forum to no avail.

Thank you 😊 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/104adf5aacb0da66eb14fb1b51b2d84fe7bae821

[Amardeep]

Deleted

[Amardeep]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	8.8	37.6	QAM256	1
10	211000000	7.2	38.6	QAM256	10
11	219000000	7	38.6	QAM256	11
12	227000000	6.9	38.6	QAM256	12
13	235000000	6.8	38.6	QAM256	13
14	243000000	6.6	38.6	QAM256	14
15	251000000	6.6	38.6	QAM256	15
16	259000000	6.7	38.6	QAM256	16
17	267000000	6.6	38.6	QAM256	17
18	275000000	6.7	38.6	QAM256	18
19	283000000	6.8	38.6	QAM256	19
20	291000000	6.6	39	QAM256	20
21	299000000	5.8	38.6	QAM256	21
22	307000000	5.2	38.6	QAM256	22
23	315000000	5.3	38.6	QAM256	23
24	323000000	6.1	39	QAM256	24
25	331000000	6.8	39	QAM256	25
26	339000000	7.3	39	QAM256	26
27	347000000	8	39	QAM256	27
28	355000000	8	38.6	QAM256	28
29	363000000	8.3	39	QAM256	29
30	371000000	8.5	38.6	QAM256	30
31	379000000	8.3	38.6	QAM256	31
2	147000000	8.7	37.6	QAM256	2
3	155000000	8.2	37.6	QAM256	3
4	163000000	8.1	37.6	QAM256	4
5	171000000	7.7	37.6	QAM256	5
6	179000000	7.5	37.6	QAM256	6
7	187000000	7.4	38.6	QAM256	7
8	195000000	7.2	38.6	QAM256	8
9	203000000	7.2	38.6	QAM256	9

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.636276	0	0
10	Locked	38.605377	0	0
11	Locked	38.605377	0	0
12	Locked	38.605377	0	0
13	Locked	38.605377	0	0
14	Locked	38.605377	0	0
15	Locked	38.605377	0	0
16	Locked	38.605377	0	0
17	Locked	38.605377	0	0
18	Locked	38.605377	0	0
19	Locked	38.605377	0	0
20	Locked	38.983261	0	0
21	Locked	38.605377	0	0
22	Locked	38.605377	0	0
23	Locked	38.605377	0	0
24	Locked	38.983261	0	0
25	Locked	38.983261	0	0
26	Locked	38.983261	0	0
27	Locked	38.983261	0	0
28	Locked	38.605377	0	0
29	Locked	38.983261	0	0
30	Locked	38.605377	0	0
31	Locked	38.605377	0	0
2	Locked	37.636276	0	0
3	Locked	37.636276	0	0
4	Locked	37.636276	0	0
5	Locked	37.636276	0	0
6	Locked	37.636276	0	0
7	Locked	38.605377	0	0
8	Locked	38.605377	0	0
9	Locked	38.605377	0	0

[Amardeep]

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

40

7

1649156443

591

[Amardeep]

• 3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	51	5120 KSym/sec	64QAM	12
2	25800000	51	5120 KSym/sec	64QAM	14
3	32600000	51	5120 KSym/sec	64QAM	13
4	46200000	50.5	5120 KSym/sec	64QAM	11

[Amardeep]

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	1	0
2	US_TYPE_STDMA	0	0	2	0
3	US_TYPE_STDMA	0	0	1	0
4	US_TYPE_STDMA	0	0	2	0

[Amardeep]

Network Log

Time Priority Description

Sat 23/10/2021 20:42:50	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 23/10/2021 20:55:06	5	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 23/10/2021 20:59:25	6	CM-STATUS message sent. Event Type Code: 21; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 23/10/2021 20:59:29	5	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 23/10/2021 20:59:56	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 23/10/2021 21:00:01	6	CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[legacy1 · Accepted solution]

Welcome to VM that they know about the upstream issue for years and have done nothing about it and its only going to get worse with them pushing the upload speed and causing ping spikes for someone who is idle or doing low bandwidth stuff.

[Amardeep]

Thanks for the reassurance haha! Bring back plusnet! It was only 30mbps on a good day but I never once had an issue with it ☹

VM is nearly triple the price a month aswell just to rub salt in the wounds!

[Tudor]

Those upstream power levels are too high, they are just out of spec. I think you need a technician's visit to rectify. 

Call Customer Services on 0345 454 1111 or if you have a VM landline 150 or wait a day or two for a VM staff member to get to your post.