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Amardeep
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Ping Central

Morning, 

I have not long been with Virgin and am suffering latency issues with mobile gaming. I moved from a plusnet line which was much more stable!!

The current issues are making mobile gaming near impossible and very frustrating.

I have tried running the hub 4 in modem mode with an Archer C80 connected to it and it makes no difference whatsoever. 

I will share my network logs and a think broadband link.

Does anybody have any advice? I have searched high and low on this forum to no avail.

Thank you 😊 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/104adf5aacb0da66eb14fb1b51b2d84fe7bae821

 

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Amardeep
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Message 2 of 27
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Re: Ping Central

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Amardeep
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Message 3 of 27
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Re: Ping Central

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11390000008.837.6QAM2561
102110000007.238.6QAM25610
11219000000738.6QAM25611
122270000006.938.6QAM25612
132350000006.838.6QAM25613
142430000006.638.6QAM25614
152510000006.638.6QAM25615
162590000006.738.6QAM25616
172670000006.638.6QAM25617
182750000006.738.6QAM25618
192830000006.838.6QAM25619
202910000006.639QAM25620
212990000005.838.6QAM25621
223070000005.238.6QAM25622
233150000005.338.6QAM25623
243230000006.139QAM25624
253310000006.839QAM25625
263390000007.339QAM25626
27347000000839QAM25627
28355000000838.6QAM25628
293630000008.339QAM25629
303710000008.538.6QAM25630
313790000008.338.6QAM25631
21470000008.737.6QAM2562
31550000008.237.6QAM2563
41630000008.137.6QAM2564
51710000007.737.6QAM2565
61790000007.537.6QAM2566
71870000007.438.6QAM2567
81950000007.238.6QAM2568
92030000007.238.6QAM2569



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.63627600
10Locked38.60537700
11Locked38.60537700
12Locked38.60537700
13Locked38.60537700
14Locked38.60537700
15Locked38.60537700
16Locked38.60537700
17Locked38.60537700
18Locked38.60537700
19Locked38.60537700
20Locked38.98326100
21Locked38.60537700
22Locked38.60537700
23Locked38.60537700
24Locked38.98326100
25Locked38.98326100
26Locked38.98326100
27Locked38.98326100
28Locked38.60537700
29Locked38.98326100
30Locked38.60537700
31Locked38.60537700
2Locked37.63627600
3Locked37.63627600
4Locked37.63627600
5Locked37.63627600
6Locked37.63627600
7Locked38.60537700
8Locked38.60537700
9Locked38.60537700

 

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Amardeep
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Re: Ping Central

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159964K1880QAM4096759



3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159Locked4071649156443591
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Amardeep
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Message 5 of 27
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Re: Ping Central

  • 3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

139400000515120 KSym/sec64QAM12
225800000515120 KSym/sec64QAM14
332600000515120 KSym/sec64QAM13
44620000050.55120 KSym/sec64QAM11

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Amardeep
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Re: Ping Central

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0010
2US_TYPE_STDMA0020
3US_TYPE_STDMA0010
4US_TYPE_STDMA0020
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Amardeep
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Message 7 of 27
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Re: Ping Central

Network Log

Time Priority Description

Sat 23/10/2021 20:42:505MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 23/10/2021 20:55:065DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 23/10/2021 20:59:256CM-STATUS message sent. Event Type Code: 21; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 23/10/2021 20:59:295Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 23/10/2021 20:59:563No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 23/10/2021 21:00:016CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

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legacy1
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Message 8 of 27
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Helpful Answer

Re: Ping Central

Welcome to VM that they know about the upstream issue for years and have done nothing about it and its only going to get worse with them pushing the upload speed and causing ping spikes for someone who is idle or doing low bandwidth stuff.

---------------------------------------------------------------
Amardeep
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Message 9 of 27
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Re: Ping Central

Thanks for the reassurance haha! Bring back plusnet! It was only 30mbps on a good day but I never once had an issue with it ☹

VM is nearly triple the price a month aswell just to rub salt in the wounds!

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Tudor
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Message 10 of 27
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Re: Ping Central

Those upstream power levels are too high, they are just out of spec. I think you need a technician's visit to rectify. 

Call Customer Services on 0345 454 1111 or if you have a VM landline 150 or wait a day or two for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2