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3 weeks ago
I have plugged in the new phone adapter into the back of my hub as per instructions but my tv has now stopped working so how di I get them both working
In what way has your TV box stopped working? Can you explain the symptoms?
And which TV box do you have - TiVo, V6 or TV360?
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Tv is not switching on and I rebooted hub when plugging in phone
now phone is working but hub isn’t and I’ve had no internet until I rebooted and signed in again
I don’t know what sort of box it is, just a virgin
There's photos of the different boxes on https://www.virginmedia.com/care/tv-fault/which-tv-box
Can you elaborate on "TV is not switching on" - do you mean your TV set? Or the TV box?
If you power the TV box off at the mains and put it back on - does the boot loop (starting up....) display on your TV screen?
2 weeks ago
Hi @Cazlupton
Thanks for posting on our community forum!
Sorry to hear about the issue with your phoneline, have you been able to try the above suggestion from japitts? How are you getting on now?
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