Ever since I had the super hub 4 installed I’ve been having persistent issues with signal dropping off various devices (Nest, streaming on tv, alexa, ring doorbell). When I do the online or telephony help self diagnosis checks, it always says there is a wifi error (see example of screenshot from this morning). I reset the super hub but same error persists.
I got through to a member of the team last month who could see there were some issues, and did a reset at virgin’s end and they said that would resolve the issues. I’ve given it three weeks and the issues persist, so I’m looking for some assistance.
The advice from virgin media on Twitter was to buy a third party router, or post on the forums. This seems odd as I’m using the latest router in the exact same place as my hub 3 (which was working fine). I don’t want to have to buy a third party router when there seems to be a constant issue from the new hub
Split the Wi-Fi bands, picked clear/less congested channels etc?
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No, over the summer I had an engineer install a new Hub 3 when the old one broke and he categorically told me not to split them, and he was shocked that the previous engineer had split them. He put everything back on to one network (used to be split as 2g and 5g).
I don’t really understand routers and the like, so not sure what packets and channels refer to, or how to clear them or spot a congested one.