Well, this is when some move into con artist territory - this is beyond just lack of professionalism.
After talking again to the so-called customer service team about the fault that was texted as "fixed" this morning, but still persisted (and 2 different ways of querying service status told 2 OTHER, also mutually contradictory stories with different time estimates and reasons): the "support" person stated the following, all trumped by documented facts:
- systems may take few hours to align with their information (actually, the few hours were more than two days, since website and phone line started to say 2 radically different reasons & time estimates);
- there was no problem on their side, so technician booking is to remain in the system for 10 Feb (actually, shortly after this, the "system" sent me update notifications: technician cancelled, this is a problem on "our side" and they are "working hard" in the area to fix this, with a new estimate of midnight).
If somebody in the phone "support team" doesn't know something, and the multiple databases are out by days (!) relative to each other on the information held on the same issue, at least should not make up nonsense randomly as they go along - especially when their own websites, notifications and my hub logs document the opposite.
I documented, recorded every revolting nonsense written and told since 4 Jan - and I am quite excited to see how this farce continues, as my next stop will be Ofcom about this - unless VM starts to show the first semblances of factual, truthful communication & actions.
All this time the taken for an idiot customer is paying for a service that has been fundamentally failing since last week.