Permanent Red Light.

[Vexed1969]

Our new Hub 3 was Orange not White for 4 days but has now turned Red. Is this normal? The internet and WiFi are working but a red light 🚨 is a red light. I see from replies that people just live with it, but since our custom service has been so shoddy from Virgin I just wondered if their equipment was not fit for purpose too ? 

[Anonymous]

Try a 30 second pinhole reset of the hub. If still no luck call it in as a fault with a view to an engineer. 

[Vexed1969]

Thanks. The reset just changed the light to orange. Still not white. 

[Steven_L]

Hey Vexed1969,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your hub and the red light on it, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Vexed1969]

Where would I find this private message ?