You have only one Upstream Channel, we would expect to see four and the power on that channel is far too high.
You will need an engineer visit to put things right.
You can contact VM to report the problem using ...
Text service on 07533051809
150 from Virgin landline.
0345 454 1111 from any other UK phone.
The best time to call is weekdays 08:00 to get a UK agent, anything after 10:00 you must realise that you are quite likely to get through to an offshore agent that doesn't speak English as a first language.
Or you can wait on here for one of the VM Staff to pick up the thread but this may take a few days.
Hi all - spoke to VM Support on call, they confirmed Network instability and confirmed engineers working to resolve this. Could not confirm ETA for resolution but indicated that problem should resolve by evening. Intermittent drops connected through the day with the router restarting a few times as well.
Sorry about the problems you're having with your connection.
As this will require the attention of an engineer I have booked you in with the next available appointment. Please find the appointment time slot via your online account (virg.in/myVM) and it can be rescheduled or cancelled from there if needed.
Please keep us posted with how that goes, or if there's anything else please give us another shout.
Hello @Tom_F, @MikeRobbo - thanks for your help till date. There was no engineer visit in the end, but I was informed there was some engineering work done on Friday 11-Sep to resolve the issue. The connectivity is comparatively stable since then, however my VPN dropped/reconnected 2-3 time and in the evening I can still see that the packet drop has resumed again.