Hi, I paid my bill manually online and i got the receipt with me stating I've paid my previous bill of £68, but the at the date of payment on the 26th it still made another deduction via direct debit. Can anyone help? Tried messaging but couldn't get through, please help.
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Thank you for reaching out to us in our community, I am sorry to hear you paid the bill manually when there was a Direct Debit set up, as advised once the bill has been generated and is flagged as pending any manual payments made would only go on the account as a credit and not stop the pending payment, if you do wish to make any manual payments and wish them to come of the bill you would need to make the payment before the bill is generated.
As the payment has been taken by Direct Debit the only 2 ways of refund is either an indemnity claim via the bank or the card payment refunded by us, this will take up to 5 working days.