I am on the virgin media connect app with the hub3 and previously been able to pause devices but now not able to do it.
Tried re installing the app and re boot of the hub. Iv just un paused one so that works but when I try to pause one it just spins like it's buffering
Answered! Go to Answer
I'm sorry that the App still isn't letting you pause devices - as we've previously mentioned, we're working on getting this sorted for you ASAP.
In terms of the Hub 5, if you're upgrade to the 1GB network then you will be able to get the Hub 5. If you call us on 150 / 0345 454 1111 our team will do their best to help.
And how much extra does this cost? I think its unacceptable and maybe this is why there is no urgency to resolve the issue. A hub 5 should be issued as a matter or good customer service and no need to upgrade to 1g.
My thoughts on the situation now is that VM are not bothered now as I'm tied into a contract, and have no intention to resolving the matter at hand. If they did they would temporarily issue a hub 5 until they can sort the issue, this is leaving me unable to use the service to its full extent which is what I signed up for.
The customer service is becoming beyond a joke now and can't even speak to a person to even see about what can be done .
Been a month now since I joined this thread and still nothing resolved.
With regards to being in contract I’m fairly certain that it wouldn’t hold up in court should you opt to leave early and not pay a fee. A contract works both ways and at the moment VM are not, in my opinion, fulfilling their side of the contract in terms of product provided fulfilling what is advertised and being fit for purpose and their customer service is practically none existent.