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Paused iphone on connect has disappeared

I paused an iPhone on virgin connect but its disappeared from the list and the iPhone is still paused

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Alessandro Volta
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Re: Paused iphone on connect has disappeared

You’ll have to factory reset the hub.

And not use the app again 


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Re: Paused iphone on connect has disappeared

Hi Stanley84,

 

Thanks for your post and reaching out to the community forums. Sorry to hear that you are having issues reconnecting to your network. Have you tried removing then re-installing the app? If so, then try accessing the hub's setting through the local IP to see if the iPhone is still listed there https://www.virginmedia.com/help/virgin-media-configure-advanced-settings-on-your-hub

 

Cheers,

Corey C

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