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Paused devices unpaused

Hi.  I paused about 5 devices 2 weeks ago but now they have unpaused.   Is there a set time before they become unpaused or has someone hacked into my account and unpaused.  It doesn’t make sense.  

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Re: Paused devices unpaused

HI Ceecoo, 

 

Thank you for your post and welcome to the forums. 

 

Can I confirm if you have had any time limits on the devices? Did it ask before hand if you wanted to do so? 

 

Cheers. 

Ryan_N - Forum Team
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Re: Paused devices unpaused

Hey

no, no time limits at all. It was on the app where you pause and unpause device.  Could someone go to the router settings via a laptop and turn them all back on? 

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Re: Paused devices unpaused

It is possible that someone may have done this @Ceecoo but they would need the log in information for your account. 

 

Have you logged back into the app to check and re-pause? 

Katie - Forum Team


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