Virgin Media Community

[MoTaRdO]

Hi, I try to paused my wife device and now they not me resume connection, what I have to do? 

 

[Client62]

If you connect to the Hub at http://192.168.0.1 ( Hub password from the sticker )

Does the blocked device show up on the Hub's >>> Security >>> MAC Filter list ?

If it does, can it be deleted to re-grant access ?

    

[Natalie_L]

Hello MoTaRdO, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are experiencing an issue when trying to un-pause your wife's device.

Are you able to access the Hub settings as per Client62's suggestion to check if the device is listed as blocked there? 

Also, we would recommend fully signing out of the app and back in to see if this removes the error message. 

Let us know how you get on. 

Thanks,