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Password issues

PA71
Tuning in

‎01-09-2022 23:29 - edited ‎01-09-2022 23:51

Hi

I forgot my password and reset it. But now I can't login to VirginGo.

Any suggestions? 

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2 REPLIES 2

legacy1
Alessandro Volta

on ‎02-09-2022 12:32

Does your hub not have a label with the default password on it?
---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

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Natalie_L
Forum Team (Retired)
Forum Team (Retired)

on ‎05-09-2022 10:28

Hi PA71, 

Thank you for your post to us here on the Community. 

I am very sorry to hear you are experiencing issues accessing Tv Go. 

If you have recently changes your password, it would be worth checking that an saved passwords on your devices have also been updated. 

Are you getting any error messages when attempting to login?

Thanks, 

 

 

Nat
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