Menu
Reply
milut2000
  • 24
  • 0
  • 0
Joining in
376 Views
Message 1 of 41
Flag for a moderator

Packett loss and disconnecting often

Previous router was disconnecting more often, after this was swapped by an engineer Monday the 21st (second engineer to come on site after first one rulled out no problem with the cable or the exchange) and decreed the only possible remaining option is people sending too much noise in the exchange which I haven't heard of in my life... my internet is still dropping about twice a day, my speed is fluctuating from 0 to about 100mbps download and about 2mbps upload during the day to about maximum of 200 and 20 upload in the evening..

Virgin as a whole says it is fine as long as it works.

Both me & Mrs work from home, I do IT and I need some bandwidth, connecting via ethernet cable from the router, the WIFI from the router dropping more often then the LAN (likely due to heavier packett loss).

The last I have to do is run the router as modem and use my own device but seems so far the packettloss is network based so doing that would just serve as better wifi range.

My best option at this stage is to install internet from another service provider to have when this one fails and fingers crossed. Increasing speed would not increase network performance at this stage. Any thoughts what's wrong?

network 25-06.JPG

0 Kudos
Reply
legacy1
  • 16.28K
  • 711
  • 1.6K
Alessandro Volta
369 Views
Message 2 of 41
Flag for a moderator

Re: Packett loss and disconnecting often

Do you have a BQM to show how bad?
https://www.thinkbroadband.com/broadband/monitoring/quality

---------------------------------------------------------------
0 Kudos
Reply
milut2000
  • 24
  • 0
  • 0
Joining in
352 Views
Message 3 of 41
Flag for a moderator

Re: Packett loss and disconnecting often

Good afternoon, you didn't actually look at the bqm I've attached with my post, did you?

0 Kudos
Reply
legacy1
  • 16.28K
  • 711
  • 1.6K
Alessandro Volta
344 Views
Message 4 of 41
Flag for a moderator

Re: Packett loss and disconnecting often


@milut2000 wrote:

Good afternoon, you didn't actually look at the bqm I've attached with my post, did you?


How could I when it needed to be checked before I can see it.

But i looks bad at given times and fine most of the other time. 

---------------------------------------------------------------
0 Kudos
Reply
jbrennand
  • 23.98K
  • 2.54K
  • 4.35K
Very Insightful Person
Very Insightful Person
338 Views
Message 5 of 41
Flag for a moderator

Re: Packett loss and disconnecting often

Post the link to "share live graph" - not to a static shot. Looks bad at peak time 9-12pm

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
milut2000
  • 24
  • 0
  • 0
Joining in
292 Views
Message 6 of 41
Flag for a moderator

Re: Packett loss and disconnecting often

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f5a5fcfe322c74b1ad70a1674d18df3db2758bb9
0 Kudos
Reply
jbrennand
  • 23.98K
  • 2.54K
  • 4.35K
Very Insightful Person
Very Insightful Person
275 Views
Message 7 of 41
Flag for a moderator

Re: Packett loss and disconnecting often

That is just about a perfect BQM. Are you issue free right now?

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Martin_N
  • 5.59K
  • 234
  • 322
Forum Team
Forum Team
248 Views
Message 8 of 41
Flag for a moderator

Re: Packett loss and disconnecting often

Hi milut2000,

 

Thank you for your post. 

 

We're sorry to hear about the broadband issue you've been having. I have been able to locate your account. 

 

I am unable to see anything that could be causing any issues. 

 

Can you confirm if you're continuing to have any issues?

 

^Martin

0 Kudos
Reply
milut2000
  • 24
  • 0
  • 0
Joining in
218 Views
Message 9 of 41
Flag for a moderator

Re: Packett loss and disconnecting often

it just went down earlier, the bandwidth usually startes crashing about 11ish in the morning and about 3ish in the afternoon (sometimes either leaving me with about 10-20mbps/sec or crashing entirely, depending on luck, now it's down to crashing about once per day since the router has been swapped with no one, even the engineer being able to put his finger on it). I can keep on booking engineers if Virgin Media has enough money to keep throwing at this, I can book them daily until fixed. I lived some 25 miles away and the internet went down once a blue moon, 2-3 times a year and now it is this often. I do understand there can be many users pushing their downloads to max but I don't suppose I've been notified when I contracted the service that it is going to be so poor that I should think about having a back-up internet connection or consider getting fired for day to day issues

Now I keep my lunch break for when my internet goes down and fingers crossed it comes back up by the end of it.

It was fine this weekend, but now it's back to having issues. By the time I've started the monitor as you guys wanted it, it seemed fine, but the image on Friday was the one attached.

network 25-06.JPG

0 Kudos
Reply
lotharmat
  • 2.54K
  • 189
  • 462
Trouble shooter
208 Views
Message 10 of 41
Flag for a moderator

Re: Packett loss and disconnecting often

Image is blocked - Possibly contains MAC or IP address.



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

0 Kudos
Reply