Good afternoon, I’m not sure where else to write this, so I’ll post it on here and hope that someone can help.
I am experiencing what appears to be packet loss on a regular basis for over a year now. I work from home so this regularly interrupts my connection to Citrix (it is particularly sensitive) but also all connections to various services in my house have intermittent interrupted connection. Citrix is the worst effected as it is now causing me hours of lost productivity a week as I’m having to recover documents on an almost daily basis.
To cover the ‘blanket’ reply that VM always give - yes I have reset my superhub. It is now running in modem mode with my own router, but just to pre-empt again, I have used the superhub itself (without my router) and no change, no change if it’s used wired or wireless, superhub or not. An engineer has been out and given me a new superhub, no change. He also verified that my equipment was not faulty. Unfortunately the engineer had no knowledge of packet loss and therefore could not offer any further advice. As the packet loss is intermittent I cannot summon it quickly, and sometimes it can go an hour or two without issues, then others it’s every few minutes.
I am at my wits end, this is costing me hours of frustration on a weekly basis, and is impacting my work. I have tried to contact VM via chat but the system simply doesn’t work, and there are astronomical wait times on the phone. I just need a stable internet connection to work with.
Can someone please advise the next steps to ‘prove’ that I actually have an issue? VM seem to want to blame anything other than their connection. My setup runs flawlessly on other networks. Using WiFi at the office, and even tested on dozens of sites across the country using the same laptop there is no issue, even tethering to my mobile phone doesn’t get these drops, so it’s 100% my connection at home. Convincing someone at VM of this is the hard part!
Thanks
