Your BQM's are rejected as they contain your ip address - I can see thsm and there are some issues. Post the link to "share live graph" instead and then..... ____________________
In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Upstream channel 3 is 16QAM when it should be 64QAM, it’s power level is far too high and there is a large amount of T3’s. Check 150 to see if there are any problems in your local area, if not, phone customer services or wait for a VM staff member to get to your post.
Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
Thanks for using the forums to get this issue with your broadband services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
We usually use the info on your community profile to have a quick look at your services, but I can't seem to find you on my side. Not to worry though as I can just send you a quick PM to ask you for some details, we'll pop back onto here once we've done that 🙂
I'll also give you some advice about broadband issues once I've had a look at what's happening.
Thanks for giving me that info in our PM, I was able to find your services and check everything over 🙂
I checked the downstream & upstream levels on your broadband and everything is within spec which is good.
However, that's not to say that we can't do some further investigating to see how we can improve your connection.
I have a few questions for you here which will help me pin point where things need tweaking -
Are these intermittent/packet loss issues only apparent on WIFI connections? Do you have any PC's or laptops you can plug an Ethernet into to see if it still happens over wired devices? This will help us pinpoint whether it is just a WIFI issue.
When the issue occurs, do all devices disconnect at the same time?
Do any lights come on the Hub when it happens, indicating a problem?
Do devices that are in the same room as the Hub still disconnect? Or it is just devices upstairs/in other rooms?
Hi Megan, I'm playing on my PC which is connected by cable, I have packet loss everday, similar things happens on the other devices which I actually don't care much as it's about the fact that I can't play. Thank you
Thanks for coming back to me, I have some new information for you which I think will make you breathe a sigh of relief!
Over the weekend our systems picked up the issues you've been experiencing and I can now see that you have issues on your upstream & downstream levels - causing the packet loss and intermittent connection.
This is good news because it means I can now get a tech sent out to you 🙂