on 24-02-2022 21:39
Hi,
Multiple virgin media customers are currently experiencing packet loss with a specific gaming server host. I've attached a WinMTR report to support this: -
I've checked in with serveral friends who also use virgin media as their ISP and they''re all experiencing the exact same issue (situated all across the UK) - users with other ISPs (BT, Sky, etc..) are not experiencing any packet loss when pinging this host.
The host IP is mc.hypixel.net
on 25-02-2022 12:59
Still occuring, day 3
on 26-02-2022 10:21
Happening to me as well.
on 26-02-2022 17:23
Day 4 and still dropping 20-30% of packets, this is strictly a Virgin Media issue and support are reluctant to help (I was hung up on at 2nd line support).
I have all the evidence to suggest this is caused by VM and am happy to provide MTR tests and trace route results from multiple customers situated across the UK. I can also provide results from users with different ISPs if nececcarry.
There's a major fault in VM communicating with Cloudflare.
This will be impacting hundreds if not thousands of users - I know some who have left Virgin as a result already, I will follow if I can't get movement on this in the next few days.
on 26-02-2022 23:53
Im experiencing the same issue, constantly losing connection. Please can this be looked into and sorted. Ive posted WinMTR results below which I believe many other people in the UK are also having.
27-02-2022 02:16 - edited 27-02-2022 02:23
That host seems OK to me as of now..
|------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | OpenWrt.lan - 0 | 36 | 36 | 0 | 0 | 2 | 0 | | No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 | |brhm-core-2a-xe-201-0.network.virginmedia.net - 0 | 36 | 36 | 10 | 13 | 17 | 14 | | No response from host - 100 | 7 | 0 | 0 | 0 | 0 | 0 | | m674-mp2.cvx1-b.lis.dial.ntli.net - 0 | 36 | 36 | 18 | 22 | 45 | 20 | | 213.46.182.162 - 0 | 36 | 36 | 18 | 20 | 27 | 19 | | adm-bb4-link.ip.twelve99.net - 0 | 36 | 36 | 20 | 22 | 29 | 20 | | adm-b10-link.ip.twelve99.net - 0 | 36 | 36 | 20 | 22 | 29 | 21 | |cloudflare-ic342028-adm-b10.ip.twelve99-cust.net - 0 | 36 | 36 | 20 | 24 | 35 | 20 | | 172.65.230.98 - 0 | 36 | 36 | 17 | 19 | 25 | 17 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Oh, just noticed, are you both using the hub in router mode, if so which version? I'm not, so it may be a hub in router mode issue - assuming you're not using wireless.
on 27-02-2022 15:54
I'm using an ethernet connection however I know others are using wireless and experiencing the same fault - how would I check which version I'm using?
Could you also run the MTR test for a while longer, at least 100-200 packets? I'd be interested to see if there's any change then. It seems intermittent, more often in the evenings.
on 28-02-2022 10:35
OK, yes, there is an issue 😮
|------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | OpenWrt.lan - 0 | 205 | 205 | 0 | 0 | 2 | 0 | | No response from host - 100 | 41 | 0 | 0 | 0 | 0 | 0 | |brhm-core-2a-xe-201-0.network.virginmedia.net - 0 | 205 | 205 | 9 | 12 | 30 | 14 | | No response from host - 100 | 41 | 0 | 0 | 0 | 0 | 0 | | m674-mp2.cvx1-b.lis.dial.ntli.net - 0 | 205 | 205 | 17 | 23 | 93 | 36 | | 213.46.182.162 - 0 | 205 | 205 | 18 | 21 | 34 | 21 | | adm-bb4-link.ip.twelve99.net - 0 | 205 | 205 | 20 | 22 | 37 | 20 | | adm-b10-link.ip.twelve99.net - 1 | 201 | 200 | 19 | 22 | 33 | 21 | |cloudflare-ic342028-adm-b10.ip.twelve99-cust.net - 64 | 57 | 21 | 0 | 23 | 40 | 19 | | 172.65.213.70 - 0 | 205 | 205 | 16 | 19 | 30 | 19 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
28-02-2022 13:50 - edited 28-02-2022 13:51
The routing packet loss is not interesting when you get 0 packet loss to the destination.
Test playing a game with the hub in modem mode
get tcping.exe - ping over a tcp connection (elifulkerson.com)
run
tcping64 -t 172.65.213.70
on 28-02-2022 21:53
Mode mode isn't really an option for me, wouldn't work with my setup. Besides, it shouldn't be a requirement and is unrealistic for all Virgin Media customers to use modem mode when connecting to cloudflare services.
This is clearly a problem on their end, evidenced by trace route and MTR tests from multiple users situated all across the UK. It only affects VM users and only when connecting to this specific host too.
We're approaching a week with no contact from support, those on the phone lines at VM are incompotent and dropped my call (they weren't even interested in seeing anyones results or testing it themselves).