Virgin Media Community

[JoeC87]

So I play fifa mainly on the xbox series S

Last week my connection was 'great' 18ms, less than 1 ms jitter 0% packet loss.

I played some games last night, and noticed stuttering at times checked the EAs  connection  quality tool and noticed some packet loss fully wired connection. 

So I run the xbox connection test and that also gives me 1% packet loss (ive never had packet loss since joining virgin media nearly 4years I've been with them) also noticed my xbox upload speed has tanked I'm on 600/40 but getting 600/9

I've run speed tests on PC and that's normal 600/40 and I've also run packet loss test on the pc and I'm still getting packet loss on the pc.

I've tried several things myself

Hardware reboot, disconnected all devices,power cycle reboots.

Not sure what else I can do, I know this packet loss seems minimal but as someone who's used to no packet loss  this is noticble for me.

Testing this morning and I'm still experiencing packet loss, this is on HUB3.0 and here are the stats from it. 

Time Priority Description

07/08/2022 07:15:56	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/08/2022 00:35:32	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/08/2022 22:53:42	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2022 23:20:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2022 19:03:39	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2022 14:36:45	notice	NOTICE ATOM is restarted due to Kernel/oops panic as part of Self Healing Mechanism ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:58	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:58	critical	Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2022 14:29:1	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2022 14:28:56	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2022 14:28:56	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2022 14:28:56	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2022 14:28:56	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/07/2022 14:28:56	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2022 14:01:52	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2022 10:35:21	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2022 10:35:21	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2022 08:48:26	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2022 05:41:26	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

when doing packet loss test its on receiving mainly. 

[JoeC87]

I've been reading up about power levels etc, and all seems ok. 

one thing thats concerning is channel 2 keeps dropping to 32 every now and then

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700083	34.5	5120	64 qam	10
2	39400000	34.5	5120	32 qam	12
3	46200000	34.5	5120	64 qam	11
4	60300097	34.5	5120	64 qam	9

[JoeC87]

Small bump, still experiencing packet loss and I've tried everything.

Just wondering what the issue is thats in my postcode? I run a test yday evening and it says there's an issue effecting my post code but little to no idea what.

[JoeC87]

Another small bump, still getting packet loss on both my PC and xbox wired connection.

[jbrennand]

Stats look ok except the Up powers are at the low end - but may be ok - lets see a BQM
_______________________________________________________________________

If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[JoeC87]

I've set one up, had an account for ages I previously set one up when i was experiancing other issues.

not doing a whole lot on my connection currently, so will post back after several hours. probably late tonight. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/fe92eee22b1190adabae509b075a0443abfb18d8

[jbrennand]

link goes to a blank page. Has your i.p address changes - check in the BQM settings ita the same as you see on your computer

[JoeC87]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/fe92eee22b1190adabae509b075a0443ab...

this will be my live feed, due to it being live it's 'hiding' the IP.

as its updating for me.

not on any games at then moment, just YT on TV/Twitch on PC, so not sure how much Packet loss i'll be getting. 

but this is my connection results from fifa yesterday, bare in mind my Score has gone from 99/100 to 77/100 in 2days of playing.

Can already see fair amount of packet loss.

[jbrennand]

That is not a useful BQM its a blank page - this is mine now...

[JoeC87]

this is it so far via an image, not sure how a live link works then if you're getting a blank page.

i've only just generated it so you won't get much info yet.

another quick update;

so yeah 100% getting packet loss even when not doing a whole lot, just watching videos.