on 26-01-2023 13:05
My superhub 4 stopped working so yesterday an engineer came and upgraded me to a superhub 5. Since the change to the superhub 5 I've been having packet loss in games using my wired ethernet connection - Can someone take a look at my line stats and tell me if they notice any issues ? Speedtest is absolutely fine, no issues with that, I'm getting a full 1gb on fast.com. I never ever had packet loss before on the superhub 4 and this has only started to happen since moving over to the superhub 5
Cable Modem StatusItem Status Comments
Acquired Downstream Channel(Hz) | 330000000 | Locked |
Ranged Upstream Channel(Hz) | 49600000 | Ranged |
Provisioning State | Online | Operational |
Downstream bonded channels
1 | 330000000 | 1.9 | 42 | QAM 256 | 25 |
2 | 162000000 | 1.2 | 42 | QAM 256 | 4 |
3 | 170000000 | 1.1 | 42 | QAM 256 | 5 |
4 | 178000000 | 1.2 | 42 | QAM 256 | 6 |
5 | 186000000 | 1.4 | 42 | QAM 256 | 7 |
6 | 194000000 | 1.8 | 42 | QAM 256 | 8 |
7 | 202000000 | 2 | 42 | QAM 256 | 9 |
8 | 210000000 | 2.1 | 42 | QAM 256 | 10 |
9 | 218000000 | 2.2 | 42 | QAM 256 | 11 |
10 | 226000000 | 2.1 | 42 | QAM 256 | 12 |
11 | 234000000 | 2 | 42 | QAM 256 | 13 |
12 | 242000000 | 2 | 42 | QAM 256 | 14 |
13 | 250000000 | 1.9 | 42 | QAM 256 | 15 |
14 | 258000000 | 2 | 42 | QAM 256 | 16 |
15 | 266000000 | 2 | 42 | QAM 256 | 17 |
16 | 274000000 | 2 | 42 | QAM 256 | 18 |
17 | 282000000 | 2 | 42 | QAM 256 | 19 |
18 | 290000000 | 2 | 42 | QAM 256 | 20 |
19 | 298000000 | 2 | 42 | QAM 256 | 21 |
20 | 306000000 | 1.9 | 42 | QAM 256 | 22 |
21 | 314000000 | 1.9 | 42 | QAM 256 | 23 |
22 | 322000000 | 1.9 | 42 | QAM 256 | 24 |
23 | 338000000 | 2.1 | 42 | QAM 256 | 26 |
24 | 346000000 | 2.2 | 42 | QAM 256 | 27 |
25 | 354000000 | 2.3 | 42 | QAM 256 | 28 |
26 | 362000000 | 2.4 | 42 | QAM 256 | 29 |
27 | 370000000 | 2.3 | 42 | QAM 256 | 30 |
28 | 378000000 | 2.4 | 42 | QAM 256 | 31 |
29 | 386000000 | 2.5 | 42 | QAM 256 | 32 |
30 | 394000000 | 2.6 | 42 | QAM 256 | 33 |
31 | 402000000 | 2.7 | 42 | QAM 256 | 34 |
Downstream bonded channels
1 | Locked | 42 | 0 | 0 |
2 | Locked | 42 | 0 | 0 |
3 | Locked | 42 | 0 | 0 |
4 | Locked | 42 | 0 | 0 |
5 | Locked | 42 | 0 | 0 |
6 | Locked | 42 | 0 | 0 |
7 | Locked | 42 | 0 | 0 |
8 | Locked | 42 | 0 | 0 |
9 | Locked | 42 | 0 | 0 |
10 | Locked | 42 | 0 | 0 |
11 | Locked | 42 | 0 | 0 |
12 | Locked | 42 | 0 | 0 |
13 | Locked | 42 | 0 | 0 |
14 | Locked | 42 | 0 | 0 |
15 | Locked | 42 | 0 | 0 |
16 | Locked | 42 | 0 | 0 |
17 | Locked | 42 | 0 | 0 |
18 | Locked | 42 | 0 | 0 |
19 | Locked | 42 | 0 | 0 |
20 | Locked | 42 | 0 | 0 |
21 | Locked | 42 | 0 | 0 |
22 | Locked | 42 | 0 | 0 |
23 | Locked | 42 | 0 | 0 |
24 | Locked | 42 | 0 | 0 |
25 | Locked | 42 | 0 | 0 |
26 | Locked | 42 | 0 | 0 |
27 | Locked | 42 | 0 | 0 |
28 | Locked | 42 | 0 | 0 |
29 | Locked | 42 | 0 | 0 |
30 | Locked | 42 | 0 | 0 |
31 | Locked | 42 | 0 | 0 |
Upstream bonded channels
0 | 49600000 | 49.8 | 5120 | QAM 64 | 1 |
1 | 43100000 | 50.3 | 5120 | QAM 64 | 2 |
2 | 36600000 | 51.3 | 5120 | QAM 64 | 3 |
3 | 30100000 | 51.8 | 5120 | QAM 64 | 4 |
4 | 23600000 | 52 | 5120 | QAM 64 | 9 |
Upstream bonded channels
0 | ATDMA | 0 | 0 | 0 | 0 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 2 | 0 |
3 | ATDMA | 0 | 0 | 2 | 0 |
4 | ATDMA | 0 | 0 | 2 | 0 |
on 26-01-2023 14:20
Upstream power levels are too high. It may need a VM engineer. Call it in as a fault.
on 26-01-2023 15:06
on 26-01-2023 15:12
Ideally under 50. The full guide is at https://community.virginmedia.com/t5/Networking-and-WiFi/POWER-LEVELS-amp-SNR-A-TECHNICAL-PRIMER-upd...
on 27-01-2023 11:44
Engineer came and put in a power adapter to bring down the upstream power level, this is what the levels are now. Can you take a look and confirm all looks good
Downstream bonded channels
1 | 330000000 | 7.3 | 41 | QAM 256 | 25 |
2 | 138000000 | 6.4 | 41 | QAM 256 | 1 |
3 | 146000000 | 6.4 | 41 | QAM 256 | 2 |
4 | 154000000 | 6.4 | 41 | QAM 256 | 3 |
5 | 162000000 | 6.5 | 41 | QAM 256 | 4 |
6 | 170000000 | 6.3 | 41 | QAM 256 | 5 |
7 | 178000000 | 6.3 | 41 | QAM 256 | 6 |
8 | 186000000 | 6.6 | 41 | QAM 256 | 7 |
9 | 194000000 | 7 | 42 | QAM 256 | 8 |
10 | 202000000 | 7.2 | 41 | QAM 256 | 9 |
11 | 210000000 | 7.4 | 42 | QAM 256 | 10 |
12 | 218000000 | 7.6 | 42 | QAM 256 | 11 |
13 | 226000000 | 7.4 | 42 | QAM 256 | 12 |
14 | 234000000 | 7.4 | 42 | QAM 256 | 13 |
15 | 242000000 | 7.3 | 42 | QAM 256 | 14 |
16 | 250000000 | 7.3 | 42 | QAM 256 | 15 |
17 | 258000000 | 7.4 | 42 | QAM 256 | 16 |
18 | 266000000 | 7.4 | 42 | QAM 256 | 17 |
19 | 274000000 | 7.5 | 42 | QAM 256 | 18 |
20 | 282000000 | 7.5 | 42 | QAM 256 | 19 |
21 | 290000000 | 7.5 | 42 | QAM 256 | 20 |
22 | 298000000 | 7.5 | 42 | QAM 256 | 21 |
23 | 306000000 | 7.5 | 42 | QAM 256 | 22 |
24 | 314000000 | 7.4 | 42 | QAM 256 | 23 |
25 | 322000000 | 7.4 | 41 | QAM 256 | 24 |
26 | 338000000 | 7.5 | 42 | QAM 256 | 26 |
27 | 346000000 | 7.8 | 42 | QAM 256 | 27 |
28 | 354000000 | 7.9 | 42 | QAM 256 | 28 |
29 | 362000000 | 8 | 42 | QAM 256 | 29 |
30 | 370000000 | 7.9 | 42 | QAM 256 | 30 |
31 | 378000000 | 8.2 | 42 | QAM 256 | 31 |
Downstream bonded channels
1 | Locked | 41 | 0 | 0 |
2 | Locked | 41 | 1 | 0 |
3 | Locked | 41 | 1 | 0 |
4 | Locked | 41 | 0 | 0 |
5 | Locked | 41 | 0 | 0 |
6 | Locked | 41 | 0 | 0 |
7 | Locked | 41 | 0 | 0 |
8 | Locked | 41 | 0 | 0 |
9 | Locked | 42 | 0 | 0 |
10 | Locked | 41 | 0 | 0 |
11 | Locked | 42 | 0 | 0 |
12 | Locked | 42 | 0 | 0 |
13 | Locked | 42 | 0 | 0 |
14 | Locked | 42 | 0 | 0 |
15 | Locked | 42 | 0 | 0 |
16 | Locked | 42 | 0 | 0 |
17 | Locked | 42 | 0 | 0 |
18 | Locked | 42 | 0 | 0 |
19 | Locked | 42 | 0 | 0 |
20 | Locked | 42 | 0 | 0 |
21 | Locked | 42 | 0 | 0 |
22 | Locked | 42 | 0 | 0 |
23 | Locked | 42 | 0 | 0 |
24 | Locked | 42 | 0 | 0 |
25 | Locked | 41 | 0 | 0 |
26 | Locked | 42 | 0 | 0 |
27 | Locked | 42 | 0 | 0 |
28 | Locked | 42 | 0 | 0 |
29 | Locked | 42 | 0 | 0 |
30 | Locked | 42 | 0 | 0 |
31 | Locked | 42 | 0 | 0 |
Upstream bonded channels
0 | 49600000 | 45 | 5120 | QAM 64 | 1 |
1 | 43100000 | 45.8 | 5120 | QAM 64 | 2 |
2 | 36600000 | 46.5 | 5120 | QAM 64 | 3 |
3 | 30100000 | 47 | 5120 | QAM 64 | 4 |
4 | 23600000 | 47 | 5120 | QAM 64 | 9 |
Upstream bonded channels
0 | ATDMA | 0 | 0 | 0 | 0 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
Thanks
on 29-01-2023 17:42
Hi @tomuk1,
Thank you for your posts and welcome to our community forums. We're here to help.
I'm so sorry to hear that you faced some connection issues recently, but it's great that you got a technician visit sorted out so quickly. How did the visit go? How are your services today?
Thanks,
on 08-02-2023 12:58
The engineer came and installed a power adapter to bring down some of the levels, however packet loss has returned today. Here are my current stats from the router, I'm noticing some errors, are these what could be causing the packet loss?
Item Status Comments
Acquired Downstream Channel(Hz) | 330000000 | Locked |
Ranged Upstream Channel(Hz) | 49600000 | Ranged |
Provisioning State | Online | Operational |
1 | 330000000 | 7.4 | 42 | QAM 256 | 25 |
2 | 138000000 | 6.4 | 41 | QAM 256 | 1 |
3 | 146000000 | 6.5 | 41 | QAM 256 | 2 |
4 | 154000000 | 6.4 | 41 | QAM 256 | 3 |
5 | 162000000 | 6.5 | 41 | QAM 256 | 4 |
6 | 170000000 | 6.3 | 41 | QAM 256 | 5 |
7 | 178000000 | 6.4 | 41 | QAM 256 | 6 |
8 | 186000000 | 6.6 | 41 | QAM 256 | 7 |
9 | 194000000 | 7.1 | 41 | QAM 256 | 8 |
10 | 202000000 | 7.4 | 42 | QAM 256 | 9 |
11 | 210000000 | 7.6 | 42 | QAM 256 | 10 |
12 | 218000000 | 7.8 | 42 | QAM 256 | 11 |
13 | 226000000 | 7.6 | 42 | QAM 256 | 12 |
14 | 234000000 | 7.6 | 42 | QAM 256 | 13 |
15 | 242000000 | 7.4 | 42 | QAM 256 | 14 |
16 | 250000000 | 7.4 | 42 | QAM 256 | 15 |
17 | 258000000 | 7.4 | 42 | QAM 256 | 16 |
18 | 266000000 | 7.4 | 42 | QAM 256 | 17 |
19 | 274000000 | 7.5 | 42 | QAM 256 | 18 |
20 | 282000000 | 7.5 | 42 | QAM 256 | 19 |
21 | 290000000 | 7.6 | 42 | QAM 256 | 20 |
22 | 298000000 | 7.5 | 42 | QAM 256 | 21 |
23 | 306000000 | 7.5 | 42 | QAM 256 | 22 |
24 | 314000000 | 7.4 | 42 | QAM 256 | 23 |
25 | 322000000 | 7.5 | 41 | QAM 256 | 24 |
26 | 338000000 | 7.7 | 42 | QAM 256 | 26 |
27 | 346000000 | 7.9 | 42 | QAM 256 | 27 |
28 | 354000000 | 7.9 | 42 | QAM 256 | 28 |
29 | 362000000 | 8 | 42 | QAM 256 | 29 |
30 | 370000000 | 7.9 | 42 | QAM 256 | 30 |
31 | 378000000 | 8.1 | 42 | QAM 256 | 31 |
Downstream bonded channels
1 | Locked | 42 | 2 | 0 |
2 | Locked | 41 | 0 | 0 |
3 | Locked | 41 | 0 | 0 |
4 | Locked | 41 | 0 | 0 |
5 | Locked | 41 | 0 | 0 |
6 | Locked | 41 | 1 | 0 |
7 | Locked | 41 | 0 | 0 |
8 | Locked | 41 | 0 | 0 |
9 | Locked | 41 | 0 | 0 |
10 | Locked | 42 | 0 | 0 |
11 | Locked | 42 | 0 | 0 |
12 | Locked | 42 | 0 | 0 |
13 | Locked | 42 | 0 | 0 |
14 | Locked | 42 | 0 | 0 |
15 | Locked | 42 | 0 | 0 |
16 | Locked | 42 | 0 | 0 |
17 | Locked | 42 | 0 | 0 |
18 | Locked | 42 | 0 | 0 |
19 | Locked | 42 | 0 | 0 |
20 | Locked | 42 | 0 | 0 |
21 | Locked | 42 | 0 | 0 |
22 | Locked | 42 | 0 | 0 |
23 | Locked | 42 | 0 | 0 |
24 | Locked | 42 | 1 | 0 |
25 | Locked | 41 | 1 | 0 |
26 | Locked | 42 | 1 | 0 |
27 | Locked | 42 | 0 | 0 |
28 | Locked | 42 | 0 | 0 |
29 | Locked | 42 | 1 | 0 |
30 | Locked | 42 | 1 | 0 |
31 | Locked | 42 | 1 | 0 |
Upstream bonded channels
0 | 49600000 | 45.5 | 5120 | QAM 16 | 1 |
1 | 43100000 | 46 | 5120 | QAM 16 | 2 |
2 | 36600000 | 46.8 | 5120 | QAM 16 | 3 |
3 | 30100000 | 47.3 | 5120 | QAM 16 | 4 |
4 | 23600000 | 47.3 | 5120 | QAM 16 | 9 |
Upstream bonded channels
0 | ATDMA | 0 | 0 | 0 | 0 |
1 | ATDMA | 0 | 0 | 2 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 2 | 0 |
4 | ATDMA | 0 | 0 | 2 | 0 |
on 08-02-2023 13:09
All five upstream Modulation levels are out.
on 08-02-2023 13:30
What should they be? I thought anything under 50 was fine ?
on 08-02-2023 13:37
Modulation not power. QAMs should be 64.