Packet loss on the upstream today

[legacy1]

[Ashleigh_C]

I have checked @legacy1 and I can see the outage is no longer showing, I am glad to hear things are looking better for you. 

Please do keep us updated and if any additional help is needed we will be glad to take a look. 

[legacy1]

Still think there is a problem with channel 5 in my area @23600000 Hz as I started to get Packet loss 19th around 11pm so I rebooted the hub past midnight and get channel 1,2,3 and 4 with no problems.

I was fine on channels 2,3,4, and 5 for about 3 days so I find that odd.

[Travis_M]

Hi @legacy1 

Thanks for your response!

How has the connection been since your last post? The power/signal levels look OK today - please do keep us updated and we'll investigate further if needs be.

[legacy1]

I mean my connection is fine now I was just saying with channel 5 I started see packet loss then when I rebooted I didn't get channel 5 so might be a problem if and when my hub gets upgraded with more upstream channel that I might start see problem.

But your interest is the here and now which is fine as of right now.

[Zoie_P]

Thank you for keeping us posted @legacy1, glad it was fine Wednesday can't see any updates so has this been looking okay since your post?

Zoie

[legacy1]

Yes all seems fine thanks

[rafa-ferreira]

Which tool are you using to get those?

[legacy1]

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@rafa-ferreira wrote:

Which tool are you using to get those?

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Packet Loss Test - Test Your Connection Online | DeviceTests

and 

Packet Loss Test – Test Your Connection Quality

[rafa-ferreira]

Thank you, here are some of other tools that I'm starting to use (unfortunately due to this terrible service from VM)

https://test.vsee.com/network/index.html

https://www.waveform.com/tools/bufferbloat

[Tom_W1]

Hi @rafa-ferreira thanks for your post although we're sorry to hear of the concerns you've raised here.

We've checked things over here and it does seem you are affected by an outage, the estimated end date and time is 25 JUL 2023 10:00.

Please report back to us after this time and we can look into this further if required.

Many thanks