Virgin Media Community

[legacy1]

[legacy1]

Maybe you connected someone that day 2/3/23 with a bad cable making noise?

[Beth_G]

Hi legacy1,

Hope you're well.

Sorry for our delayed response and to see you have some packet loss. I've checked things this end and can see that there's a known SNR outage in your area. It's estimated to be resolved by 6pm this evening and has been raised under the reference: F010516675

Please do let us know how things are later on and if you need assistance with anything else.

All the best

[legacy1]

So things are looking good could the lower Frequency for upstream I was on been the problem? or something else that was at fault?

one upstream channel has changed
Channel ID 5 2 3 4
Frequency (Hz) 23600000 Hz 43100000 Hz 36600000 Hz 30100000 Hz
to
Channel ID 2 1 3 4
Frequency (Hz) 43100000 Hz 49600000 Hz 36600000 Hz 30100000 Hz

all downstream have changed
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 195000000 Hz 139000000 Hz 147000000 Hz 155000000 Hz 163000000 Hz 171000000 Hz 179000000 Hz 187000000 Hz
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 8 1 2 3 4 5 6 7
to
Frequency (Hz) 267000000 Hz 275000000 Hz 283000000 Hz 291000000 Hz 299000000 Hz 307000000 Hz 315000000 Hz 323000000 Hz
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 17 18 19 20 21 22 23 24

[David_Bn]

Thanks for your post @legacy1.

I've looked into the local area, and sadly the outage is still present and is now estimated to be fixed on 10/03/23 at 15:15.

We apologise for the service issues and certainly hope we can meet the time frame that is currently set.

Kindest regards,

David_Bn

[legacy1]

Well My connection look good so maybe its just that one upstream channel I'm no longer on where as I'm locked on just four and others in my area are on five?

[David_Bn]

Sadly @legacy1, it appears that the outage is still present and is now estimated to be fixed on 14/03/23 at 15:15.

Hopefully we'll be able to meet this current estimated time frame and have your connection working back to the expected standard.

Kindest regards.

David_Bn

[legacy1]

And Packet loss is back started around 9am

And now its stable around 1:40pm 😁

[legacy1]

Back with channel 5 23600000 Hz with upstream Packet loss today

[legacy1]

Got a text that its fix and for some reason to reboot my hub for it to take effect which I fail to understand..but it does look fixed