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Packet Loss

Hi folks. Since Saturday my Virgin Media service has been massively deteriorated. I'm noticing website time outs when trying to load pages, disconnection from online gaming services, and slow web page loading when they do work. Like a lot of people I'm working from home and this is impacting me. I'm using WiFi and I can confirm the WiFi does not drop out. I've tested this from my PC and my work laptop, also using an ethernet cable downstairs.

*I've restarted the router a few times now but this seems to make no difference

*I've ran ping -t to some locations, including some DNS providers. I use Cloudflare for example. Also done some traceroutes, and I get similar results. When running ping -t I get some packet loss, and also some odd results when doing traceroutes as well.

My service was absolutely fine until Saturday and nothing has changed here. I've put some screenshots below, would appreciate some help to get normal service restored.

Cloudflare.PNGGoogle.PNGTracert.PNGDownstream.PNGDownstream2.PNGRouter.PNG

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Alessandro Volta
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Re: Packet Loss

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

Disable any VPNs that you have running.

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a 'Live Link' to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
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Re: Packet Loss

Hello - I've created that here:

My BQM 

Service status is fine as already checked that. Cables are fine in terms of the router and coax, and nothing has changed to even disrupt that. 

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Re: Packet Loss

Could this be anything?Router.PNG

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Re: Packet Loss

Service status changed - will report back how it is after resolution9thNov2020.PNG

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