Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
126 Views
Message 1 of 4
Flag for a moderator

Packet Loss help please! :(

I only started the monitor earlier today. Seem to be suffering consistent packet loss, high latency (spiking in the thousands according to numerous speed and latency test). Started around 6th. Online videos/streams drop out, online games are unplayable, mobile games lose network consistently and can't keep a stable connection to work from home as everything just drops suddenly & frequently, cutting out vpn, WiFi also cuts out occasionally entirely across all devices and even loading websites sometimes will stall.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d54586a6f2d463b83e0e8b67bbcb4381deef496d

 

There's also a bunch of errors in the network log as per below snippets from router status if that's important at all?

Network Log

Time Priority Description

09/11/2020 19:59:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 19:59:43criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 19:27:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 19:27:46criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 19:25:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 19:25:7criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 18:51:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 18:51:50criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 18:47:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 18:47:50criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;



0 Kudos
Reply
Highlighted
  • 3.65K
  • 283
  • 513
Superfast
122 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: Packet Loss help please! :(


@enfxuevsi wrote:

I only started the monitor earlier today. Seem to be suffering consistent packet loss, high latency (spiking in the thousands according to numerous speed and latency test). Started around 6th. Online videos/streams drop out, online games are unplayable, mobile games lose network consistently and can't keep a stable connection to work from home as everything just drops suddenly & frequently, cutting out vpn, WiFi also cuts out occasionally entirely across all devices and even loading websites sometimes will stall.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d54586a6f2d463b83e0e8b67bbcb4381deef496d

 

There's also a bunch of errors in the network log as per below snippets from router status if that's important at all?

Network Log

Time Priority Description

09/11/2020 19:59:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 19:59:43criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 19:27:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 19:27:46criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 19:25:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 19:25:7criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 18:51:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 18:51:50criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 18:47:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/11/2020 18:47:50criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;




You need an engineer visit.

There may be a local outage.

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
45 Views
Message 3 of 4
Flag for a moderator

Re: Packet Loss help please! :(

As an update, by chance"?", an outage in the area has been logged on the service status just as someone from VM responded by text to my report. Expected to be fixed by 6PM however packet loss appears to have improved already which is good news. I did ask regarding compensation as this has been a problem since last week and the service status only changed today therefore will compensation or bill reduction be backdated but VM could not confirm by text other than repeating loss of service has been logged so eh. Here's hoping the issue does not continue after 6PM!

0 Kudos
Reply
Highlighted
  • 24.77K
  • 1.43K
  • 3.15K
Alessandro Volta
41 Views
Message 4 of 4
Flag for a moderator
Helpful Answer

Re: Packet Loss help please! :(

Compensation is only for total loss of service and doesn’t apply to outages. 


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply