My broadband went down yesterday and this morning I'm getting some quite heavy packet loss (approx 12% or more). Is this endemic or can anything be done? I'm on 1G with the Hub in modem mode. Tests from the VM portal say no fault, they mustn't consider packet loss to be an issue.
Thanks. The automated line said they were “improving the service in my area”. I’d like to believe this is true but it often feels like the status updates aren’t directly related to the issue. They say it will be out until 3pm but it’s packet loss not an outage. It’s down to about 4% packet loss now so hopefully I’ll be able to work.
Not unusual but it’s a shame. Being more open builds trust. If a piece of kit failed or someone dug up a cable that’s useful to know instead of imagining someone just didn’t do their job (or whatever). Seemed to be a fairly large outage as the sun were reporting on it.
Thanks for coming back to me @jgforrest and I can appreicate your slight frustration in not fully knowing what's happening in the local area.
I will seek to obtain the reference number for the outage and see if a manager can access the notes left by the engineer to see if this sheds any further light on it
However, on some occasions the notes can give very little away as they're mainly used for internal purposes only. Hopefully I can decipher the brief and possibly tech jargon-like notes and have some form of answer for you