I've had virgin 1GB broadband for the past 6 months and it's worked almost flawlessly. I was very excited when I moved to get a full gig as I've lived in areas virgin wasn't available before. Since about two-three weeks ago I've been experiencing bad packet loss and high latency spikes.
I initially thought this was my home system. I use Pfsense for a firewall and Unifi switch with for AP's as well as having my house fully wired for Cat6. I've done troubleshooting on the entire system including resets to be sure. I'm confident it's not my home network causing issues.
I've also reset the hub multiple times and even when I disconnect my entire system with the hub in full default mode the high packet loss and ping spikes still persist. These started at just peak times 8pm -11pm but i'm now getting them throughout the day and they seem to be getting worse.
I work from home via Remote desktop connection so internet speed isn't too important but ping and packet loss cause my VPN and remote connection to drop continually severely impacting my work.
I've seen on the virgin checker that at least twice it has reported issues in my area that have been "fixed" however none of these have ever even made the issue slightly better and mean that i've only managed to get through to a person when calling up once.
I've setup a BQM, below link, so you can see how bad it is. I've also pasted the logs from Pfsense showing how frequent the packet loss and ping can be (WAN ip adress hidden)
I really need this fixed ASAP else i'll need to get another ISP line to do my work which for the price we pay for the top speed line is just unacceptable.
I've also posted my upstream/ downstream tables which seem within the normal range to me?
Those stats look fine but you are missing the Down table of RS errors and the Up table of T1-4 errors - please post them too.
There is one other option, there have been many threads on here recently where similar BQM latency problems were eventually pinned down to a dodgy piece of connected kit. Bad connectors on ethernet cables and faulty network switches being high on the list of suspects
What I advised was... if you run the BQM for 24h to get a picture of the issues (you have done this) - and then unplug all the ethernet cable connections from the Hub and just let it run - overnight is best - then in the morning look at the BQM and see if it has cleaned up. If it has - plug the devices back in one at a time for an hour or two until the problem reappears and that should indicate where to look for what is causing the issues.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.