Menu
Reply
raduxxp
  • 2
  • 0
  • 0
Joining in
130 Views
Message 1 of 5
Flag for a moderator

Packet Loss Issues

I have been experiencing packet loss issues which started about 2 months ago. It was barely noticeable at first and it didn't last very long, but lately they have been getting worse and worse and I have no idea why this is the case. Does anyone have any idea what's going on based on the BQM and hub info?

BQMBQMDownstreamDownstreamuuDownstreamDownstream

UpstreamUpstream

UpstreamUpstream

Time Priority Description

27/04/2021 06:15:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2021 06:15:56criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2021 06:07:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2021 06:07:56criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2021 06:02:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2021 06:02:37criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2021 05:56:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2021 05:56:37criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2021 05:53:58criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2021 05:53:58criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2021 05:51:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2021 05:51:18criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2021 05:47:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2021 05:47:18criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2021 05:23:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2021 05:23:21criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2021 05:12:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2021 05:12:42criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2021 05:11:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2021 05:11:22criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
gary_dexter
  • 30.36K
  • 1.88K
  • 4.04K
Alessandro Volta
126 Views
Message 2 of 5
Flag for a moderator

Re: Packet Loss Issues

Your downstream levels are too high and the upstream levels are too low.

You'll need an engineer visit to put right


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
raduxxp
  • 2
  • 0
  • 0
Joining in
119 Views
Message 3 of 5
Flag for a moderator

Re: Packet Loss Issues


@gary_dexter wrote:

Your downstream levels are too high and the upstream levels are too low.

You'll need an engineer visit to put right


Thanks for the quick reply. 

Any idea why this happens out of nowhere? Is there anything I could fix on my own or is an engineer absolutely necessary here?

0 Kudos
Reply
gary_dexter
  • 30.36K
  • 1.88K
  • 4.04K
Alessandro Volta
101 Views
Message 4 of 5
Flag for a moderator

Re: Packet Loss Issues

You can check the Coax cable to make sure it's not damaged/bent etc.

You can also remove and re-seat the Coax cable at the wallbox and the hub (with the hub powered off) then power the hub back on again to see if it levels anything out.

Other than that it will require a visit.

*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
Laurie_C
  • 381
  • 18
  • 40
Forum Team
Forum Team
23 Views
Message 5 of 5
Flag for a moderator

Re: Packet Loss Issues

Hi raduxxp,

 

Thanks for getting in touch, and welcome to the Community Forum! I'm sorry that you've had some problems with your broadband.

 

I've been able to locate your account using your Forum details, and I can see that you had an engineer visit yesterday. Is everything now resolved for you? Please let me know if you need any more help with this.

 

Kind regards,

Laurie

Laurie_C
Forum Team
0 Kudos
Reply