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Packaging for returning kit

Hi

I've requested a package for returning my kit twice now and it still hasn't arrived and today I've got an email and text from Virgin Media telling me if I don't return it within 9 days, you will charge me £40.

I've done a quick google and it looks like several people are facing/have faced the same issue. Do you intentionally not send out the packaging so you can charge people £40? 

Look forward to hearing from you.

Thanks

Nasir

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Re: Packaging for returning kit

Hi Nasir_a,

 

Welcome to the community forum and thank you for your post. We are sorry to hear this has been the case, have there been any changes since your post? If not, we would like to take a further look into things for you via a private message. Please keep us posted,

 

Louis

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Re: Packaging for returning kit

Hi

No, there have been no changes. I've requested the package to be sent to be twice now to the same address. 

Any help would be appreciated. I don't want to pay the £40 just because the return packaging hasn't been sent out to me.

Nasir

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Re: Packaging for returning kit

Hi Nasir_a,

 

I will follow up with a PM straight away.

 

Many thanks,

 

Louis

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Re: Packaging for returning kit

OK, I'm waiting for the PM. 

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