Virgin Media Community

[PatrykDesecki]

Today I had a new Virgin Broadband set up and installed, previously we were with BT. All devices are working fine, however my PS4 has a LAN cable plugged in and it is not connecting to the internet. Whenever I try to "Set-Up an Internet Connection" it says to plug in a LAN cable and try again. So I checked to see if there is a problem with the cable itself and there isn't as my PC is working perfectly fine and it is coming from the same port. I took my PS4 downstairs and plugged it into another Ethernet port and I had the same issue. It does manage to connect to WiFi. But the signal is weak and the PS4 is in my room, baring in mind that if I were to take it downstairs and connect it to the WiFi it would work perfectly fine. My guess is that it may still be registered to my old IP Adress ? or another issue. What is confusing is that all computers are working fine whilst using a Lan Cable.

[tehwolf]

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@PatrykDesecki wrote:

Today I had a new Virgin Broadband set up and installed, previously we were with BT. All devices are working fine, however my PS4 has a LAN cable plugged in and it is not connecting to the internet. Whenever I try to "Set-Up an Internet Connection" it says to plug in a LAN cable and try again. So I checked to see if there is a problem with the cable itself and there isn't as my PC is working perfectly fine and it is coming from the same port. I took my PS4 downstairs and plugged it into another Ethernet port and I had the same issue. It does manage to connect to WiFi. But the signal is weak and the PS4 is in my room, baring in mind that if I were to take it downstairs and connect it to the WiFi it would work perfectly fine. My guess is that it may still be registered to my old IP Adress ? or another issue. What is confusing is that all computers are working fine whilst using a Lan Cable.

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how long is the ethernet run from the hub to the ps4?  when you took it downstairs, did you use a shorter cable?  do you get any link lights on the hub when you connect it or do they stay off?

[carl_pearce]

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@PatrykDesecki wrote:

Today I had a new Virgin Broadband set up and installed, previously we were with BT. All devices are working fine, however my PS4 has a LAN cable plugged in and it is not connecting to the internet. Whenever I try to "Set-Up an Internet Connection" it says to plug in a LAN cable and try again. So I checked to see if there is a problem with the cable itself and there isn't as my PC is working perfectly fine and it is coming from the same port. I took my PS4 downstairs and plugged it into another Ethernet port and I had the same issue. It does manage to connect to WiFi. But the signal is weak and the PS4 is in my room, baring in mind that if I were to take it downstairs and connect it to the WiFi it would work perfectly fine. My guess is that it may still be registered to my old IP Adress ? or another issue. What is confusing is that all computers are working fine whilst using a Lan Cable.

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BT use a different IP range (192.168.1.x vs VMs 192.168.0.x).

If you previously set a static IP on the PS4 that could explain why it isn't working.

[PatrykDesecki]

Yes, at the back of my broadband the light is flashing whilst it is connected to the PS4, but when I connect my PC the light stays turned on. The ethernet is run from the router upstairs and into my room. The cable is 15 metres. And it goes into a wall port and then from there I plug in another ethernet cable to run to my PS4. But I don't think that matter because on that same cable my PC has ethernet connect to it.

[PatrykDesecki]

Ah ok, do you have any links that could show me how to revert it from a Static IP?

[carl_pearce]

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@PatrykDesecki wrote:

Ah ok, do you have any links that could show me how to revert it from a Static IP?

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https://portforward.com/networking/static-ip-ps4/ 

[tehwolf]

well, link lights is a good thing - so follow @carl_pearce's advice and it should start working 🙂

[PatrykDesecki]

Thank You! Also, do I need to set a new Static IP or get it to not be a Static IP? If that makes any sense. 

[PatrykDesecki]

Sure, thanks for the help!

[carl_pearce]

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@PatrykDesecki wrote:

Thank You! Also, do I need to set a new Static IP or get it to not be a Static IP? If that makes any sense. 

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You first need to check what is already setup under 'View Connection Status'.

If you see a 192.168.1.x address it must be a static IP from when you were with BT.