After about 8 engineer visits the issue was resolved last time around. I then upgraded to the new hub and everything continued to be perfect for a couple of months. Just recently I've started having the issue again and it is getting worse every day.
Thank you for your post and apologies for the delay in response.
Sorry to see the problems you've been having. What I have done is booked a tech to come out and check this over. I have booked the nearest available date - if this is not convenient for you, you're able to re-schedule this through your online account.
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
He was able to see the packet loss, but as I understood it he is only allowed to try fixes if my kit fails the standard tests. The standard tests seem to be a speed test and a check that I'm connected, so even with packet loss I pass them ok.
Are you able to help me get a local manager to visit? As I understand it they might have the authority to do a more forensic test to determine the problem. I can't keep going on with this issue - all my online gaming is ruined and some of my VoIP calls are very poor quality despite the speed.
I'm connected with a PC via a cable. However, if I set the hub into modem mode all I can ping successfully is 192.168.100.1 . Your test dropped all packets. Do I need to make a change to any other configuration settings if I go into modem mode? I have changed back to router mode to connect to this website...