Menu
Reply
PHILIP_MCCABE74
  • 2
  • 0
  • 0
Joining in
152 Views
Message 1 of 6
Flag for a moderator

Outside cables

Hello I'm having my drive flagged, and I've noticed where my wall is getting built the cable is running flush who can I see to get this sorted so it's not a problem. A to my builder B for my cable C to my wallet

0 Kudos
Reply
gary_dexter
  • 30.62K
  • 1.9K
  • 4.07K
Alessandro Volta
149 Views
Message 2 of 6
Flag for a moderator

Re: Outside cables

You’ll need to pay the £99 non-callout fee for an engineer to attend to move any cabling 


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
Zak_M
  • 3.53K
  • 223
  • 353
Forum Team
Forum Team
59 Views
Message 3 of 6
Flag for a moderator
Helpful Answer

Re: Outside cables

Good evening @PHILIP_MCCABE74 

 

Welcome to the forums and thank you for taking the time to post. 

 

We would be able to get this sorted for you, however as pointed out above there would be a £99 call out fee for this. 

 

Kind regards,

Zak_M

0 Kudos
Reply
PHILIP_MCCABE74
  • 2
  • 0
  • 0
Joining in
19 Views
Message 4 of 6
Flag for a moderator

Re: Outside cables

OK I've looked at this and I'd have to state the damage is all virgins fault would I still have to pay 99

0 Kudos
Reply
gary_dexter
  • 30.62K
  • 1.9K
  • 4.07K
Alessandro Volta
14 Views
Message 5 of 6
Flag for a moderator

Re: Outside cables

How is the damage VM's fault?

*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
Paul_DN
  • 5.86K
  • 344
  • 622
Forum Team
Forum Team
12 Views
Message 6 of 6
Flag for a moderator

Re: Outside cables

Hi Philip,

 

Thanks for coming back, if there is actual damage we would fix this however actually relocating the cable or routing will be chargeable?

 

I have been able to locate your account and can see the original cabling was installed back in 2000 and cannot see any issues with this previously.

 

Regards

 

Paul.  

0 Kudos
Reply