Virgin Media Community

[looby76]

The cable that runs around my house has become frayed, how do I get it replaced before it fails, I can get anywhere on the website to book an appointment just keep going around in circles

thanks

[Tudor]

If it’s the cable from the omnibox to the internal box it’s an easy job. If it’s the cable from the omnibox to the street box it’s much more problematic. There will probably be a fee of £25.

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[looby76]

Thanks for the info, I’ll give them a call

[Matthew_ML]

Hey looby76, thank you for reaching out and I am so sorry to see your cable is damaged.

Did you manage to give the team a ring and get this sorted out yet?

If not please do let us know and I would be happy to help. Thanks 

[looby76]

Ive tried ringing but got stuck on hold and had to drop before I got through, so nothing sorted yet

[Zoie_P]

Hi @looby76, 

Thank you for your reply, I am sorry you have been having issues with reaching us.

So I can best asses could you please provide us with an image of the cables so we know what damage has been done and if it needs a repair or replacement.

Thanks, 

Zoie

[looby76 · Accepted solution]

Picture of the frayed wire

[looby76]

 

[Martin_N]

Hi looby76,

Do you have the picture?

^Martin

[looby76]

This is the picture