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Outbound Retentions won’t budge

Joining in

Hi all, My contract is up for renewal on 1st September this year and I’ve already handed over my 30 days notice. I’ve had a few calls from retentions, but the deals don’t seem that great to me, comparing with what others have achieved. They have offered:

M125 @ £19 and M250 @ £22

Is it worth waiting until closer to the end of the 30 days, or shall I just keep refusing the deals?


Very Insightful Person
Very Insightful Person

"They have offered:

M125 @ £19 and M250 @ £22"

Those are good offers... current new customer deal is...

Screenshot 2023-08-07 at 18.28.07.png





You could leave and just get a rolling monthly 4G/5G contract.  Three/Smarty have these for ~£20-30/month.

And then in  one month you can rejoin and get any "new customer" price - according to this...


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.