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Outage

Is there an issue with internet connection in the SA1 area of Swansea?

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Alessandro Volta
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Re: Outage

More info needed 


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Re: Outage

I have no connection either via wired or wireless. Power light is on on the super hub 3, along with the internet and wifi lights. Have rebooted the hub and still the same issue.

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Alessandro Volta
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Re: Outage

Solid lights or flashing? Colour?


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Re: Outage

Have you checked for “known network faults”?

As well as trying the “check service,” Area status webpage", there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually covers 1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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