I lost my broadband this afternoon for about 5 hrs, Hub 3 wouldn't get a connection ( green bar at bottom, flashing connecting arrows )
I phoned Virgin about an hour in, and they decided their network was ok and my Hub3 was almost 3 years old and probably needed replacing. They would send out a new one out that would arrive Tue next week ( so much for the Homeworks next day fix )
Then magically it fixed itself, and not long after I got an e-mail with "We’ve been busy upgrading our Intelligent WiFi tech to give you our most reliable WiFi experience with your Hub 3."
So was this a firmware update or something that caused my Hub to be offline for 4 hours? I work from home - so ended up having to burn half a day of holiday as I couldn't work.