Virgin Media Community

[Chalky3]

I urgently need some help getting back on line. From about 8am yesterday my e mail went down, router showed just red light and now although green light on...my ssid has disappeared as option on all devices. Second day of lost pay. Salisbury U.K. area

[MOD EDIT: Subject title changed for clarity]

[Client62]

Has the outage has been reported to Customer Support.

Check for known local faults : 0800 561 0061   ( automated service )

Also for area faults :  https://my.virginmedia.com/faults/service-status     

[mediabob]

How do you contact customer support? 

[Akua_A]

Hi @Chalky3 

Welcome to our community forums and thank you for your first post.

ASorry to hear you have been experiencing a red light and an SSID issue. We can understand the inconvenience caused. Is the issue still ongoing after the last posting? Have you checked here to see if there is a local fault? https://www.virginmedia.com/help/service-status You can also run tests on the hub there.

Thanks,