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leeb15
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Outage BD20 area

Since around 8:30pm today my Virgin Media connection has stopped working. I'm in the BD20 area, is anyone else experiencing this outage?

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sarahqui
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Re: Outage BD20 area

Yes ours is off too

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leeb15
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Re: Outage BD20 area

Not great is it. Are you part of the trial in the BD20 postcode area? We are.

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Client62
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Re: Outage BD20 area

Check for latest faults info 0800 561 0061 - it is an automated service

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leeb15
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Re: Outage BD20 area

Just called Customer Service when they opened at 8am this morning. They say that Virgin Media is aware of a fault in the BD20 area and they aim to have it fixed by 6pm today.

sarahqui
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Re: Outage BD20 area

Hi yes we're in Sutton. Hopefully it's sorted ASAP 

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leeb15
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Re: Outage BD20 area

I called Virgin Media this morning to query what is going on. They say there is a fault in the area and they expect it to be fixed by 6pm tonight.

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