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Our hub is showing a red light

Leigh1309
Joining in

Our hub has a constant red light but everything seems to be working. It feels a little hot at the top. We’ve done a pinhole reset and switched power off and on again but it’s still red. Do we need a new hub?

4 REPLIES 4

Paul_DN
Forum Team
Forum Team

Hi Leigh1309,

Thank you for reaching out to us in our community and welcome, sorry to see your Router has a constant red light which we are aware can be a sign of overheating, is your Router hot to touch, where is it placed at the moment?

Regards

Paul.

IMG_0534.jpeg

 It’s not hot, it’s slightly warm across the top. It’s sat on the unit with our monitors. 

Hi @Leigh1309,

If the red light is still present for you, please follow each of the below steps.

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.

If the issue remains after following the above, please respond to the private message that I'll be sending to you shortly and we can go from there.

Thanks,
 


Zach - Forum Team
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Hi @Leigh1309

Thank you for getting back to me via private message so that we could look into this for you. As we discussed there, a technician visit has now been scheduled and booked.


I'm unable to confirm the date/time of the booking publicly, but this can be checked and managed via the My Virgin Media online account. It may not appear straight away, but after an hour or so it should update and show it.


A fault technician visit is free of charge unless one of the below instances apply:

•    You are not present for the technician visit.
•    The fault is due to your own equipment.
•    The fault is due to damage caused by yourself or someone at the premises which we were not aware of.
•    The fault is due to theft, loss, or removal of equipment.


If any of the above apply, there will be a £25 charge which will be added to the next monthly bill.


You can find more information about this here.


Let us know how the visit goes either way.


Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!