Hi Clare 👋 welcome to the community! Thank you for posting.
Sorry to hear you have had some issues with an order following an engineer appointment! I just want to be clear as you have mentioned both a mesh hub and a mesh pod here - are you referring to a replacement Hub, or one of our Wi-Fi Pod's? (They both work as part of a mesh system.)
You have also mentioned getting an extra mesh pod, so we just need to check - do you already have some of our Wi-Fi Pods? Sadly we can only place the initial pod order here on community, all others need to be sent following live diagnostics via our Connect app 👉 https://virg.in/connectapp or by phone on 📞 0345 454 1111 or 150 from a VM landline.
Please let us know if it is a replacement hub order you are needing support with so we can send you a PM and get this order placed for you! If it is an additional pod you need, you should be able to request this via phone or the connect app - but let us know how you get on!
Wishing you all the best 🌞