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Ordering replacement powerline booster

Powerline booster connected to V6 box directly via ethernet. Eliminated cable and port. Red arrows flashing. None of the 3 downstream wifi boosters are connected. Ordered replacement on Tues, meant come come thurs. Called helpline Sat, as nothing turned up only found order was not placed. Ordered another one on Sat, it will take 2 days. Any suggestions I can track where this replacement booster please? Both myself and my wife are working from home off our EE mobile at the moment, it is eating the data up!! 😞

 

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Alessandro Volta
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Re: Ordering replacement powerline booster

You will have wifi from the hub itself, no?

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Re: Ordering replacement powerline booster

Yes next to the hub, but not in the rest of the house hence 3 have a WiFi booster in each of the room connected back to the hub via the powerline booster.

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Alessandro Volta
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Re: Ordering replacement powerline booster

So that can be used in the meantime.
It can take the mods 5-7 days to respond here.

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Re: Ordering replacement powerline booster

I am hoping someone on the forum can point me to tracking of the delivery of the replacement booster as the Virgin Media app showing I have no order or appointment, which makes me worry that the second order has gone missing again!! I don't want out today and tomorrow it hasn't arrived and I have then have to call the contact centre and to be put on hold for over 40mins before being told again the order has disappeared and I have to re order again! I hope someone in Virgin Media are monitoring this thread and help. I can provide account number and so forth to track the order down.

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Re: Ordering replacement powerline booster

Hey @wuarmy,

 

Sorry to hear that you've had issues with your boosters that need to be replaced and then not being able to track your order.

 

 

I can find the work order on our system and it has been completed from here, have you now got your boosters and have them working?

 

Regards

Steven_L

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