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Ordering new hub due to phone line change

Joining in

Hi. I have received a letter saying our physical phone line will no longer work and we need to order a new hub so we can connect a phone to the router. 
I have spent a hour and 20 minutes on the phone to various departments and no one has a clue what I am talking about. Does anyone know who to contact. The letter says 150. 



Very Insightful Person
Very Insightful Person

Wait for a VM staff member to get to your post in 2 to 3 days.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hi Toddius 👋 welcome to the community! Thank you for posting. 

Sorry to hear about your experience on the phone trying to get your landline switchover sorted! Don't worry we will be able to help from here. I just need to send you a PM to confirm a few account details so we can get this booked in for you. In the meantime, you can also find more information about the switchover on our website 👉 Landline Switchover | Virgin Media Help and in this handy leaflet 👉 Switchover_Migration_Leaflet.pdf (

We can return to this public thread again with an update once everything is booked in for you!

Wishing you all the best! 🌞