Thanks for coming back to us on this one and apologies to hear the one pod hasn't resolved your issues.
Whilst the first pod can be requested, a second/third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue.
I've run most of the checks at this end but to complete them, I need you to complete some checks at your end now.
If you haven't already, please download and open the Virgin Media Connect App.
Once the App is open select the Broadband option from the bottom menu. This will display the My Devices page. Tap the WiFi symbol in the center of the screen to change to the My Network screen. This screen will show you how many devices are connected to the Hub/each Pod. Tap on a Pod for more information and then tap Connection from this list.
If fair is showing, this indicates that the Pod may not be in the optimum place for performance. It is advised that you choose another location in the home, allow 2-3 minutes for the Pod to reconnect (wait for the light on the Pod to stop flashing) and then re-open the app and try again.
The app can be refreshed from the My Network or My Devices page by dragging downwards from the center of the screen. Tap Let's improve it to progress to the Refresh WiFi screen. (Note: Refreshing the WiFi can take up to 15 minutes.) Placement Tips can be used to help you decide where to try placing the Pod within your home.
Once all this has been done, it should advise whether a 2nd/3rd pod will help. If so, please screenshot this and post here and we'll be able to order the next pod for you.
In terms of the live chat option, we're aware there is an issue with this and the teams are looking in to this.