Menu
Reply
Leannejleese
  • 1
  • 0
  • 0
Just joined
147 Views
Message 1 of 3
Flag for a moderator

Ordering a new hub

I have a damaged hub and need to order a new one but I can’t find how to do it. The only way I found was to have a technician come out but I don’t need one. 

Tags (2)
0 Kudos
Reply
Tudor
  • 11.99K
  • 921
  • 2.37K
Very Insightful Person
Very Insightful Person
130 Views
Message 2 of 3
Flag for a moderator

Re: Ordering a new hub

Vm will not just replace it, you must have a technician to do. Call again and arrange a visit. If you think from VM’s perspective anyone could say their hub is broken when it is not.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
0 Kudos
Reply
Natalie_L
  • 5.1K
  • 195
  • 398
Forum Team
Forum Team
78 Views
Message 3 of 3
Flag for a moderator

Re: Ordering a new hub

Hi Leannejleese, 

 

Welcome to the Community and thank you for posting. 

 

I am very sorry that you are experiencing some issues with your equipment. 

As Tudor has explained, we would usually need to send a technician to complete an exchange of equipment if there is a fault.

 

I have checked from our side and can see you have spoken with the team and they have been able to assist you. 

 

If you have any questions or require any further assistance, please no not hesitate to get back in touch.

 

Thanks 

 

 

Nat
0 Kudos
Reply