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Ordering a new hub

Leannejleese
Just joined

on ‎19-02-2022 12:17

I have a damaged hub and need to order a new one but I can’t find how to do it. The only way I found was to have a technician come out but I don’t need one. 

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2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

on ‎19-02-2022 13:35

Vm will not just replace it, you must have a technician to do. Call again and arrange a visit. If you think from VM’s perspective anyone could say their hub is broken when it is not.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Natalie_L
Forum Team (Retired)
Forum Team (Retired)

on ‎21-02-2022 14:13

Hi Leannejleese, 

 

Welcome to the Community and thank you for posting. 

 

I am very sorry that you are experiencing some issues with your equipment. 

As Tudor has explained, we would usually need to send a technician to complete an exchange of equipment if there is a fault.

 

I have checked from our side and can see you have spoken with the team and they have been able to assist you. 

 

If you have any questions or require any further assistance, please no not hesitate to get back in touch.

 

Thanks 

 

 

Nat
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