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Ordering a Wi-Fi Booster

Hi,

I am on a full TV package and I am attempting to order a booster through the Connect App but get the message "Oops! Can not order online!"

I have scanned the room where my smart tv is and get a "poor" result and are advised to order a booster, with the above result.

How can I obtain my booster as my 4K streaming is bad.

Regards

Jeff 

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Message 2 of 12
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Re: Ordering a Wi-Fi Booster

I've got exactly same issue.

Got email about ordering one downloaded app and then can't order one.

Frustrating....

 

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Message 3 of 12
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Re: Ordering a Wi-Fi Booster

Hi jaigee

 

Thanks for posting and apologies for the delayed reply. 

 

I'll be happy to order you one so will send you a PM now

 

Kind regards,

John_GS
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Message 4 of 12
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Re: Ordering a Wi-Fi Booster

Thanks for joining me on PM Jeff,

 

Just to update the thread, the boosters have been ordered.

 

You can track the order online 

 

Kind regards,

John_GS
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Message 5 of 12
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Re: Ordering a Wi-Fi Booster

Hi John.
Sorry to contact you again but I should have clarified that I need the Wi-Fi Extender Booster which is wireless and that you simply plug in halfway between the router and TV. Not the Powerline Booster where you have two units and connect to the router and TV by a LAN cable.
Jeff
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Message 6 of 12
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Re: Ordering a Wi-Fi Booster

Hi Cozyman

 

Thanks for posting and apologies for the delayed reply.

 

We'll be able to order this for you. I'll PM you now to arrange

 

Kind regards,

John_GS
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Message 7 of 12
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Re: Ordering a Wi-Fi Booster

Hi @jaigee,

 

It's the correct wireless one don't worry 🙂

 

Kind regards,

John_GS
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Message 8 of 12
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Re: Ordering a Wi-Fi Booster

Just read the Booster description on the Virgin site which I should have read before 🤦‍♂️
Many thanks John
Jeff
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Message 9 of 12
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Re: Ordering a Wi-Fi Booster

Haha don't worry about it mate 🙂 have a great evening

 

Kind regards,

John_GS
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Message 10 of 12
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Re: Ordering a Wi-Fi Booster

Hi, I have exactly the same problem and the only option for contacting Virgin is by phone, which from my experience, will take hours!

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